CyprusLiving

Just for your info, asked CYTA about temporarily pausing our internet, b-band and phone lines, as we are leaving the CY for 5 months, and didnt want to keep the account open till we got back. Asked CYTA about it, this is what they can do....

In reference to your email below we would like to inform you that below you may find some useful information as well as the charges for the temporary disconnection facility.

Regarding the Internet services during the disconnection period you will be charged with the monthly amount of €5, 75, (incl.VAT). The reconnection fee costs €5, 75 (incl.VAT).

Regarding the landline service, after your broadband services are disconnected, you may use the 8000 7676 (free rent) service to disconnect the number (for up to 6 months). During the disconnection period, you will not be charged a monthly subscription for the line, provided that the total disconnection period does not exceed six months in a given year. At the expiry of six months, together with the line rental charge, your monthly subscription will resume for any facilities connected to the line before it was disconnected. In order to disconnect your landline service through the 8000 7676 service, you will need to call from any telephone in Cyprus the number 8000 7676 (from abroad +357 80007676). Your call will be answered by an automated system which asks you to dial the number that wish to disconnect. If you are calling from a number other than your own, the system will ask you to enter your Cyta Customer Number, which applies to the number you wish to disconnect. This number appears in the top right corner of your monthly bill and is the following: XXXXXX. The system will then inform you how many days your line has been disconnected so far and will ask you to select disconnection or reconnection of the line.

If you wish, we can temporarily disconnect your Internet and landline services. Kindly note that during the weekend our offices are closed. Also note that on the 28th of October it is a public holiday and our offices will also be closed. Therefore we will be able to disconnect your services any other working day. Please let us know about the date you would like us to disconnect your services in order to proceed accordingly.

Best regards,

Customer Services

Thought this would be worth sharing if anyone is in the same boat....

Matt